Warranty & returns.
Buying refurbished should feel safe. So we back every phone the same way. You get a 12 month warranty. If a phone isn't as described, we make it right. Curious how we check each one? See how we test every phone.
Every phone is covered for 12 months from the day it arrives. No extra cost.
If it's not what we described, get in touch and we make it right.
Orders over $250 ship free and tracked, all over NZ.
If something goes wrong with your phone, just get in touch. We will put it right.
What the warranty covers
Here it is in plain words. Clear and simple if you ever need to use it.
Covered
- Faults that show up with normal use
- A battery that wears out too fast
- Parts that stop working, like cameras, speakers, buttons or charging
- A phone that does not match the grade or specs you bought
Not covered
- Damage from drops, cracks or bends
- Water or liquid damage
- Wear you can see that matches the grade you chose
- Damage from repairs or changes we did not do
- A lost or stolen phone
Making a claim is easy
If something is not right, we make it right. Three simple steps.
Get in touch
Message us your order number and what is wrong. A photo or short video helps us sort it faster.
Post it back
Get in touch and we'll tell you where to send it. Pack it safely and post it back to us.
We sort it out
Once your phone is back with us and checked, we put it right.
Warranty & returns FAQ
What does the warranty cover? ＋
Faults that are not from damage. Like a battery that wears out too fast, or a part that stops working. Get in touch and we'll put it right.
How do I make a claim? ＋
Go to our contact page. Send us your order number and tell us what is wrong. We will tell you how to send it back and take it from there.
Can I return it if I change my mind? ＋
We do not do change-of-mind returns. But if a phone is not as described, or it develops a fault, we make it right. See our returns and guarantee page.
Do I need the box or receipt? ＋
No box needed. Refurbished phones do not come in the original box. Your order email is all the proof we need.
How long do repairs take? ＋
Most repairs are done within a few working days of us getting your phone. Add tracked shipping each way on top of that.
Questions before you buy?
We are a real team in Auckland. We are happy to talk you through the grades, the warranty, or anything else. Or jump straight in and shop refurbished phones.
Contact us