$10 flat, free over $250

Shipping & delivery.

Shipping is $10 flat, anywhere in NZ, and free on orders over $250. We send every order tracked from our Auckland workshop, so you can watch it travel to your door. See how returns work.

From our workshop to your door

Three steps, and you can see every one of them in your tracking.

You order

We get to work at the workshop in Auckland. Every phone gets a final check before it goes out.

We pack and send it

Your order goes in safe, sturdy packaging and ships with a tracked courier.

You track it

We email you the tracking number as soon as it is on the way. You can follow it door to door.

What arrives in the box

Your phone arrives reset and ready to set up, with a new charge cable that fits. There's no old box and no power plug. That's normal for fixed-up phones. It keeps old gear out of the bin.

Want to know what we check before it ships? See how we test every phone.

Already ordered?

Look up your order any time. All you need is your order number and the email you used at checkout.

Track an order

Shipping FAQ

How much is shipping? ＋

Shipping is $10 flat, anywhere in NZ. Orders over $250 ship free.

How long does delivery take? ＋

Courier times vary around NZ, and rural addresses can take a little longer. Your tracking email shows exactly where your order is.

Do you ship outside New Zealand? ＋

Not yet. We ship to NZ addresses only.

How do I track my order? ＋

Use the tracking link in your shipping email. Or look it up any time on our track an order page with your order number and email.

What is in the package? ＋

Your phone, reset and ready to set up, plus a new charge cable that fits. There is no original retail box. That is normal for refurbished phones.

What if my order arrives damaged? ＋

Get in touch with our support team straight away and we will help you sort it out.

Still got a question?

We are a real team in Auckland and happy to help. Or browse the range and shop refurbished phones with free shipping over $250.