Privacy Notice
Privacy Policy
At The Phone Mason (“we”, “us”, “our”), safeguarding your personal information is a top priority. We are committed to upholding New Zealand’s privacy laws. This Privacy Policy outlines how we manage, collect, use, and protect your personal information. This policy is applicable to all individuals who access and use our website, located at www.thephonemason.co.nz (referred to as the “Website”).
“Personal Information” refers to any data or details that can identify you or another individual, whether directly or indirectly.
Your Privacy Rights and Choices
Your use of our Website signifies your understanding of this Privacy Policy. If you do not consent to this policy or do not wish for us to collect your Personal Information, you should refrain from using our Website. Should you decide at any point that you no longer agree with this Privacy Policy, you must cease using the Website. For any queries or concerns regarding your privacy, please reach out to our Privacy Officer at [email protected].
We will only utilize your Personal Information for the specific purposes for which it was gathered. When your Personal Information is no longer required for these purposes, we will take steps to cease its use or ensure it is appropriately anonymized or disposed of.
Information We May Collect
We may collect the following types of Personal Information:
- Your full name, email address, phone number, and IP address.
- Feedback and opinions you provide, including responses to customer surveys.
- Any other Personal Information you voluntarily provide to us.
If you provide us with Personal Information about another person, please ensure you have their explicit permission to do so and that they are aware of the terms of this Privacy Policy.
How We Gather Your Information
Your Personal Information may be collected through various channels, including:
- Directly from you when you furnish us with your details (e.g., by filling out a contact form, booking a service).
- Indirectly from you through your interactions with our digital platforms, such as our social media channels.
- From publicly accessible sources where information is lawfully available.
Purposes for Using and Disclosing Your Information
We use and may disclose your Personal Information for the following primary reasons:
- To facilitate your access to and use of our Website and services.
- To address your enquiries, provide information about our services, and communicate with you effectively.
- To manage, operate, and maintain the functionality of our Website.
- For our internal administrative and record-keeping purposes.
- To meet our legal and regulatory obligations.
- For any other specific purpose to which you have expressly consented.
Occasionally, we may share your Personal Information with our selected contractors and agents who assist us in achieving these purposes. Beyond these circumstances, we will not disclose your Personal Information to other third parties unless compelled by law or with your explicit consent.
Protecting Your Information
We implement reasonable and appropriate security measures designed to protect your Personal Information against unauthorized access, improper use, alteration, unintended disclosure, or loss.
Accessing and Correcting Your Information
You have the right to request access to the Personal Information we hold about you. You may also ask us to correct any information you believe to be inaccurate or out-of-date. Should there be a lawful reason preventing us from granting access or making a correction as requested, or if we do not agree with the necessity of the correction, we will provide you with an explanation.
Privacy-Related Complaints
If you believe your privacy has not been adequately protected by us, we encourage you to first contact our Privacy Officer at [email protected]. You also have the right to lodge a complaint with the Office of the New Zealand Privacy Commissioner.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by posting the revised policy on our Website. These changes will become effective 14 days after being posted. If you do not agree with the revised terms, you should discontinue your use of our Website. Your continued use of the Website after this period will be taken as your acceptance of the updated Privacy Policy.